Support

We don’t just deliver and disappear. Ongoing support is available via Minibems technical help desk through each stage of the installation process.

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Send us a support enquiry
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Call Minibems support on 0800 520 0135 for heating and billing enquiries.

For Minibems sales and other information please call us on 01392 241 243.
Email Minibems Support support@minibems.com

FAQs

Why do I need Minibems?
Up to 50% of heat can be lost from unregulated heat networks with poor system control. Minibems addresses this problem to deliver efficient, economical heating.
What is Minibems?
Minibems is a holistic control and monitoring platform that can deliver significant energy and carbon reductions in a complex heat network environment.
How could I benefit from using Minibems?
Minibems has the potential to deliver significant energy efficiencies, reduced running costs and carbon savings - reducing both your fuel bills and impact on the environment.
Can I retrofit Minibems into my existing heat network?
Yes – Minibems can be incorporated into existing heat networks to improve performance. However, depending upon the age and condition of your heat network, it might be cost-effective to upgrade your heating appliances at the same time.
What is meant by Minibems ‘advanced control’?
Minibems provides monitors and controls a number of complex features to ensure your heat network is running as efficiently as possible. It does this through weather compensation, the control of network return temperatures, stepless modulation, remote monitoring and fault diagnosis, and dynamic heat network control.
How can I control my Minibems-enabled heat network?
Minibems can be controlled remotely from anywhere with an internet connection thanks to its cloud control platform. This allows you to monitor live and historical operational data, as well as set and amend heating schedules.
Can I use Minibems with renewable heating?
Yes – Minibems can be used alongside renewable heating technologies including biomass, solar thermal, heat pumps. It can also be used with gas, oil and LPG boilers. Minibems comes pre-coded with the specific ideal operating conditions for each application, and can adapt usage according to the requirements of the heat network and wider environment.
Are there any independent reviews of Minibems?
Minibems technology has been supported by energy experts from the private and public sectors, receiving over £600,000 of funding from the Department of Energy & Climate Change, Innovate UK and Shell. Minibems was also a Regional Finalist at the Shell Springboard Awards 2016.
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Questions

Can someone come and look at my heating system and let me know if it is suitable for a Minibems installation? Do you sell any heating appliances with Minibems built in? How much does Minibems cost? I can’t see the answer to my question about Minibems here – how do I get in touch? I run a hotel and am interested in Minibems – are there any examples of how Minibems works in a hotel environment? There is an error on my Minibems system – how can I find out how to fix this? See all questions

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Guides

Minibems troubleshooting & faults guide
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Call the Minibems
experts on 01392 241 243 for further information.

For heating and billing customer support call 0800 520 0135.
Email Minibems info@minibems.com
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